Professional website maintenance services
in Seattle

Technical support is typically structured as a monthly retainer, with pricing based on your platform, site complexity, number of integrations, and the response time your business requires. A straightforward informational site for a Seattle professional services firm in the downtown financial district requires different coverage than a multi-section platform serving enterprise clients across the Puget Sound tech corridor with active CRM integrations, gated content, and regular content publishing cycles. For businesses in healthcare, legal services, or financial advisory where website availability directly affects professional credibility in Seattle's demanding client market, faster response tiers carry a corresponding cost. Exact pricing is confirmed after reviewing your site and support expectations.

A standard technical support plan covers platform updates deployed after staging tests, automated off-site backups with defined recovery points, security scanning and firewall monitoring, uptime monitoring with alert-triggered response, technical support for questions and small fixes, and monthly reporting. Higher-tier plans include a development allocation for improvement work, faster response SLAs for urgent issues, and dedicated support contacts who know the site's history rather than a general queue. For Seattle businesses with active marketing teams generating regular site change requests, development allocation plans prevent small tasks from accumulating into backlogs.

Response times depend on the plan tier and the severity of the issue. For critical issues — site completely down, checkout broken, security breach — we treat these as immediate priority regardless of plan level and respond within hours. For standard technical questions and non-urgent fixes, response times are defined by the support agreement. For Seattle businesses in industries where website downtime during business hours causes reputational or revenue damage — healthcare clinics, hospitality businesses, event booking platforms — we offer SLAs that guarantee response and resolution windows appropriate to those business requirements.

Yes. We take over support for websites built by previous agencies, freelancers, or in-house teams on a regular basis for Seattle businesses. The onboarding process includes a technical audit of the existing site — reviewing code quality, update status, security posture, backup configuration, and integration documentation — so we understand exactly what we're supporting before we commit to a plan. For Seattle businesses whose previous developers are no longer available or responsive, we provide continuity of technical care and gradually address any technical debt identified during onboarding.

We provide support for WordPress and WooCommerce, Shopify custom development and configuration, custom PHP and Laravel applications common in Seattle's enterprise tech landscape, React and Next.js front-ends paired with headless CMS backends, and Drupal installations used by Seattle's nonprofit and educational institutions. Platform coverage means Seattle businesses can get support for sites they already have rather than needing to rebuild on a different technology to qualify for maintenance. Support scope and pricing varies by platform based on the maintenance complexity each one requires.

Integration maintenance requires documentation of every connected system — CRMs, payment processors, email marketing platforms, booking engines, inventory systems, and any API connections to Seattle-specific logistics or shipping providers — and ongoing monitoring to catch integration failures before they affect users. When a third-party API changes or a connected system updates its authentication, we identify the break and restore the integration rather than waiting for the Seattle business owner to discover it through customer complaints. For complex integration stacks, we maintain technical documentation that allows rapid diagnosis of where in the chain a failure has occurred.

Security incidents are covered under support plans with priority response. We begin malware removal immediately upon detection — either triggered by our security monitoring or reported by the client — identify the attack vector, remove all malicious code, close the vulnerability, restore from clean backup if necessary, and implement additional hardening to prevent recurrence. For Seattle businesses in regulated industries where a security incident may require breach notification — healthcare organizations with HIPAA obligations, financial services firms — we document the incident thoroughly to support any regulatory reporting requirements.

Monthly reports summarize all maintenance activity — updates deployed, backup status, security scan results, uptime statistics, development work completed — in plain language accessible to non-technical business owners. For Seattle businesses managed by founders, marketing directors, or operations staff without deep technical backgrounds, we write reports that explain what happened and why it matters to the business rather than producing raw logs and update changelogs. Urgent issues trigger immediate direct communication with the designated contact, and we provide status updates during ongoing incidents so clients are never left waiting without information.