We build CRM systems that bring together sales, marketing, and support — so every interaction
is tracked, every lead is nurtured, and every customer feels known. No duplicate data. No missed touchpoints.
Leads slip
through the cracks.
Unified pipeline.
Follow-ups automated.
Customer data lives
in too many tools.
Centralized profiles.
Single history per client.
Teams don’t see
the same picture.
Shared dashboards.
Aligned visibility.
Reports lack
real insights.
Custom analytics.
Real-time insights.
Didn’t find what you were looking for? Drop us a line at info@toimi.pro.
CRM migration is high-risk — salespeople depend on CRM data daily. We handle source data analysis and cleansing, target data modeling, transformation logic, phased migration approaches where appropriate, comprehensive testing before cutover, training and change management alongside technical migration.
CRM at the center of revenue operations needs tight integration with surrounding systems. We build integrations: CRM ↔ marketing automation, CRM ↔ ERP, CRM ↔ customer success platforms, CRM ↔ e-commerce, CRM ↔ billing and revenue operations systems, CRM ↔ analytics platforms.
Yes — though we're honest about when this is truly necessary. Fully custom CRM makes sense for highly specialized industries with unique workflows (entertainment industry agencies and management firms have specialized needs), embedded CRM in products, and cases where standard platforms would require such extensive customization that custom development is comparable in cost.
Standard CRM platforms (Salesforce, HubSpot, Microsoft Dynamics) serve most businesses effectively — custom CRM development makes sense when standard platforms can't accommodate specific business processes, industry-specific CRM requirements exceed platform capabilities (entertainment industry agents and managers have specialized workflow needs general CRMs serve poorly), operational efficiency depends on workflow automation standard CRMs don't support, or integration requirements are complex.
Our CRM work includes Salesforce customization and development (Apex, Lightning Components, Flow automation, Salesforce integrations), HubSpot customization and development, CRM implementation and migration, custom CRM for specialized requirements, CRM integration with surrounding systems (ERP, marketing automation, customer success platforms), CRM data quality and governance programs.
Salesforce customization spans declarative and programmatic approaches. Declarative work: custom fields and objects, page layouts, validation rules, workflow rules, Process Builder, Flow automation, reports and dashboards. Programmatic work: Apex, Lightning Web Components, custom integrations via REST/SOAP APIs, Salesforce DX development lifecycle. We often recommend declarative-first approaches — solving with configuration before code.
Yes — HubSpot has become increasingly customizable for sophisticated marketing and sales requirements. We develop custom objects for business-specific data models, workflow automation across marketing, sales, and service hubs, custom reporting and analytics, HubSpot integrations with surrounding systems, custom HubSpot CMS development, HubSpot Apps for specific use cases.
